Mitchell MCN is pleased to announcement that within the coming weeks we will be launching a series of Client Portal enhancements. We’re in the final phase of beta testing now and look forward to soon introducing some new and many enhanced features. We’ve carefully designed and programmed the portal after listening to your feedback and working with multiple staff in different roles to understand the user experience in all areas, keeping the portal user-friendly while adding in details to streamline processes. Rest assured that you will experience:
- Same easy access — web address/website links
- Same customer-friendly philosophy
- Using the portal to order services, check status, upload records, and download reports
- An updated training guide available next week
Some areas we have focused on are our Cover Letter Creator, with more client-specific questions for each insurance line and specific product; the ability to customize the main information form per client, based on insurance type, jurisdiction, and product combination; and a new service wizard. The main dashboard is being modified to include additional tabs for easier viewing of the status of each case from order to invoice payment.
You are invited to reach out to your Mitchell MCN Account Representative to schedule a demonstration and learn more. An updated training guide will be available upon launch of the new features in the coming days.