Contact and Scheduling Info

Summary information

Your Independent Medical Exam (IME) scheduled through MCN will be different from a visit with your own medical provider. The goal of a standard office visit/examination is to maintain your overall health, and usually involves treatment. An IME is an examination based upon claim questions posed by a client who needs to make decisions of a medical nature. Treatment is not offered and the evaluating provider is not at – any point – engaged in a doctor-patient relationship with you.

You may be evaluated by more than one provider depending on the nature of your injuries or condition. The providers(s) are not employed by or affiliated with the party requesting your evaluation and they are not employees of MCN.

This evaluation may have been requested by any one of the following: your treating provider, an attorney, a government agency, an insurance company, or by a claims adjuster managing your injury claim. The purposes of the evaluation are to obtain an objective opinion on your injury or disability claim and to answer specific questions by the requesting party.

This evaluation is not meant to constitute a general medical evaluation and is not a substitute for your seeking any necessary care from your personal provider(s) or other regular health care provider. The objective evaluation results may be summarized in the form of a written report which will be forwarded to the party that requested this evaluation. Please note that the opinions expressed in any and all report are the conclusions of the examining provider(s) and do not reflect the opinions of MCN.

Your examination with an MCN provider is usually on a one-time basis. You are being examined for the purpose of assisting in the management of your claim, not to receive treatment. With this in mind, the medical professional you are scheduled with does not keep your medical record on file.

Your examination should meet the highest possible medical standards. MCN also recognizes the importance of reputation and credibility, and carefully credentials providers through external verification of licensure, Board Certification and regulatory compliance.

Privacy Policy

The privacy of your examination and medical information is regulated by federal, state, and local laws. All requests for release of medical records should be referred to MCN or your referring agency for handling as appropriate to the case. The Privacy Act generally prohibits the disclosure of medical information. Visit our privacy policy to learn more about how your privacy and the privacy of your examination and records will be protected by MCN and contracting providers throughout the process.

Pre-Appointment Preparation

Before arriving for your examination, you will be contacted by an MCN representative in preparation for the appointment. MCN staff will contact you as needed for more instructions, forms, and/or paperwork. If you have any questions, please contact MCN.

Re-Scheduling

If you need to reschedule or cancel the appointment, contact MCN immediately. Please remember that postponement of your appointment may cause a delay in the processing of your case by your referring agency or suspension of any benefits you may be receiving.

Notification Package

Depending on the agency’s requirement, you will receive a notification package in the mail with some or all of the following items:

• Appointment letter confirming your examination date and pertinent information
• Medical history questionnaire (if applicable)
• Map to the facility when appropriate

Post-Appointment

The examining provider will compile the examination evidence into a medical report. Once completed, the report will be reviewed to verify the content is clear, consistent and complete. This quality assurance function is strictly administrative in nature and the opinion of the provider is conveyed as expressed and intended by that provider.

Once the medical report is complete, it is delivered to the referring agency who will make the claims decision.

If you’d like to find out the status of your medical report and determination, please contact the entity who referred your claim. MCN is solely responsible for conducting the examination and diagnostic tests and submitting the complete medical report to the referring agency. You should never receive any bills from providers or lab facilities relating to your examination. If you have any questions, please contact the MCN office handling your examination.