Mitchell MCN

The Power of a Second Look

Home / MCNTalk / Category: General

General

November Clinic Calendars Are Available

Mitchell MCN’s clinic calendars for November 2020 are available for our 20+ clinic locations, which provide independent medical examinations and peer reviews throughout Washington and Oregon.

To learn more about the calendars and to schedule an IME, reach out to Northwest Scheduling or our Portland, OR office. Due to COVID-19 concerns, we have completed over 100 telehealth IMEs. Please ask us about telehealth IME options to inquire if it better meets the needs of your injured workers. Contact information is listed below.

Washington

  • Email: nwscheduling@mcn.com
  • Phone: 206.219.4950

Oregon

  • Email: portland@mcn.com
  • Phone: 503.245.9810

Mitchell MCN’s Client Portal Login Page is Changing

Mitchell MCN’s Client Portal login page will be experiencing changes.

These changes are set to take place on Tuesday, Dec. 10, 2019 at 11 a.m. PST.

We want to let you know what to expect.

  • The Client Portal will now be capable of Multi-Factor Authentication (MFA). If you’re interested in enrolling, please reach out to your Mitchell MCN Account Representative.
  • You will be redirected to the new login experience. An example is pictured to the right.
  • Please continue to use your existing Mitchell MCN Client Portal login information to access the Portal.

IRO Team to Host Webinar about Genetics on Dec. 5, 2019

Mitchell MCN’s IRO team will be hosting a complimentary webinar about genetics titled “Mythbusters: Clinical Genetics Edition with Dr. William Rhead.” This webinar takes place on Thursday, Dec. 5, 2019 at 1 p.m. CST. To RSVP, please reach out to Lauren Wu, IRO Senior Account Executive, at lwu@mcn.com or 206.508.4601.

This webinar is open to all attendees and gives nurses the opportunity to earn CEU credits.

As the premier URAC-accredited Independent Review Organization, Mitchell MCN has a contracted, accredited panel of more than 35,000 reviewer scheduling options. We provide personalized account management with 24/7/365 availability through an after-hours phone line and monitored email address.

Visit our website to learn more about our Independent Review Organization services and offerings.

December Clinic Calendars are Now Available

Mitchell MCN’s clinic calendars for the month of December are now available for our 20+ clinic locations, which provide IMEs and Peer Reviews throughout Washington and Oregon.

To learn more about the calendars and to schedule an Independent Medical Exam, reach out to Northwest Scheduling or our Portland, OR office. Contact information is listed below.

Washington

  • Email: nwscheduling@mcn.com
  • Phone: 206.219.4950

Oregon

  • Email: portland@mcn.com
  • Phone: 503.245.9816

Mitchell MCN’s IRO Team to Host CEU in December

Mitchell MCN’s IRO team is working with one of our many medical reviewers nationwide to offer a continuing education course in December for nurse credits for our clients and associates.

Help us get you the training you need! The course is set to focus on the general topic of genetics. We’ll be reaching out to clients to select unique course materials that resonate with and will be the most useful to attendees.

The course will be accredited to provider nursing credits. Those who are not nurses or who do not need any further credits this year or still very much welcome to attend and learn more. The course will be offered via webinar to keep attendance convenient for all.

If you do have feedback to provide on the subject or other possible subjects for CEUs and don’t want to wait for the survey, reach us at 206.508.4601 or at IRO@mcn.com.

Visit our website to learn more about our Independent Review Organization services and offerings. Staff members are available 24/7/365 to address your service needs.

 

IRO News: Digging Deeper to Improve Outcomes, Manage Costs

Read the interview with industry expert Jennifer Grubbs, Mitchell MCN’s IRO Operations Manager, in this month’s edition of The Self-Insurer. Recently re-accredited by URAC, we have been providing a full range of IRO reviews and related services since 2010; our company was founded in 1985.

As a premier national Independent Review Organization, Mitchell MCN has a contracted, accredited panel of more than 25,000 reviewer scheduling options.

We provide personalized account management with 24/7/365 availability through an after-hours phone line and monitored email address, regular stewardship meetings and reporting, and client-specific, specialized products and protocols.

We follow the strict standards of our Quality Initiative to all of our services, including regularly auditing all IRO case outcomes by applying our Inter-Rater Reliability System (IRR), reviewing any possible outliers in terms of consensus among medical providers related to current Standards of Care.

A more comprehensive listing of review types include:

  • Initial and Appeals Level Reviews
  • Independent Provider Audits
  • Fraud, Waste, and Abuse (FWA) Reviews
  • Medical Policy Reviews
  • Peer-to-Peer Conversations
  • Quality of Care/External Quality Reviews
  • Formulary Except Reviews
  • Coding Reviews

Reach out today for a demonstration and to learn more!

Subscribe to mPower by Mitchell

Empowering our customers to create better business outcomes.

From artificial intelligence to augmented reality, technology is transforming the Property & Casualty insurance and collision repair ecosystem. Whether your area of focus is collision claims, collision repair, first or third party casualty, workers’ compensation or pharmacy, mPower by Mitchell is your source for information and expert opinions on the latest technology and business trends. Follow this link to read more. Click here to subscribe.

Also check out the Quarterly Industry Trends Report, including sections on workers’ compensation and the auto industry.

Headed to NWC & Disability? Stop by and see us!

 

While you’re there, be sure to attend these sessions:

Severity, Frequency & Claim Costs—How to Address Work Comp Trends

  • Presenters: Michele Hibbert-Iacobacci, Senior VP, Regulatory Compliance Management; Rebecca Morgan, Senior Director, Product Management; Ron Skrocki, Senior VP, Product Management
  • Room: Innovation & Solutions Theater in Expo
  • Session Number ST01
  • Wednesday, November 6, 10:30 AM – 11:30 AM

Over the past 10 years, workers’ compensation claim frequency has been steadily decreasing, but at the same time, severity has been on the rise — generally outpacing the decline in frequency. As the market continues to face these changes and challenges, claims organizations need to understand the trends and find technology, workflow and other solutions to help manage rising costs. You will learn more about the current trends in the workers’ compensation market and take away tactics and best practices to address these challenges.

 

Regulatory Compliance Trends for 2019 and Beyond.

  • Presenters: Brian Allen, VP of  Government Affairs & Michele Hibbert-Iacobacci, Senior VP, Regulatory Compliance Management
  • Room: South Pacific F
  • Session Number: LR2
  • Wednesday, November 6, 2:30 PM – 3:45 PM
The nation’s legislative landscape is complex, constantly changing and often produces confusing and conflicting policies.  Hear regulatory and government affairs experts from Mitchell International untangle some of the legislative and litigation changes that emerged during 2019. They also will provide predictions on what the workers’ compensation industry can expect during 2020. This presentation — with pertinent trends, updates, and predictions intended for insurers, TPAs, and state funds — will address topics such as opioids, medical marijuana, and medical prices indexes.

Check Out Mitchell MCN’s Upgraded Client Portal!

Mitchell MCN has launched a series of Client Portal enhancements.

Reach out to your Mitchell MCN Account Representative to schedule a demonstration and learn more. You’ll find an updated portal guide when you log into your account.

We’ve carefully designed and programmed the portal after listening to your feedback and working to better understand the client experience, keeping the portal user-friendly while adding in details to streamline processes. Rest assured that you will experience:

  • Same easy access — web address/website links
  • Same customer-friendly philosophy
  • Using the portal to order services, check status, upload records, and download reports

Some areas we have focused on are our Cover Letter Creator, with more client-specific questions for each insurance line and specific product; the ability to customize the Main Information Form per client, based on insurance type, jurisdiction, and product combination; and a new service wizard. The main dashboard has been modified to include additional tabs for easier viewing of the status of each case from order to invoice payment.

We want to hear from you — please reach out through the portal, to your representative, or to info@mcn.com to tell us about your experience and with any feedback you may have. You may also contact us through the Client Survey to let us know how we’re doing. We look forward to hearing from you.

 

Mitchell MCN: One of Tampa’s Coolest Office Spaces

We are pleased to share that our new Southeast Operations Office is featured as one of Tampa’s coolest office spaces in the Tampa Bay Business Journal.  

We moved into the space in April 2019 after realizing we’d outgrow the previous space. After a detailed design and build-out process supported by our facilities team and operations unit, we moved into this bright and sunny location!

We wanted to stay in the same area where we’ve been for a number of years, and so were happy to make just a short move down the street from our former location into this gracious new one. We’re thrilled with the sunny, open space and happy to see that our on-site team seems to be loving the facilities and enjoying their down time to the fullest! Tampa is the home of Mitchell MCN’s Southeast Operations — apparently the sunniest of our regional office locations! — where we serve hundreds of local and national clients through provision of independent medical assessments and related services. Contact us to learn more about Mitchell MCN and joining the team.